Return | Refund | Cancellation Policy

Return Policy

We want you to be completely satisfied with your purchase from www.wevelvetbox.com. If for any reason you are not satisfied, please review our return and refund policy below:

⦁ You need to share the name and image of the product via email at velvetboxhyd19@gmail.com or whatsapp us at 8555017356 within 48 hours from the time you receive your product. We will then approve your return request and then the next step follows.
⦁ Once we approve your return request you need to ship back to the product @ Velvet Box 6-1-279/2, Padmaraonagar, Secunderabad - 500025 within 2 days.
⦁ Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, we will calculate the applicable refund as per our Refund Policy. 

Return Shipping
You are responsible for the cost of return shipping, except in cases where the return is due to an error on our part.

Non-Returnable Items
There is no exchange on offer products. we replace only damaged products with same design.

Cancellation Policy
Every order is generally fulfilled within a day of order placement. Orders once placed on our website are only eligible for cancellation until they are shipped. For COD orders, we will call you for order confirmation before shipping. Prepaid orders cancelled before shipping will be refunded as per customers choice of receiving a refund-coupon-code or refund in your original payment mode. (5% deduction as PG charges).

Refund Policy 

Mode of Refund
Refund will be issued as a credit in the form of coupon code only. The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase. 

Applicable deduction 
⦁ Total of ₹250 towards the non-acceptance of prepaid orders will be deducted towards the forward and reverse shipment of the order being shipped back to our warehouse. The balance amount will be shared in the form of a refund coupon code via email. No bank transfer/credit to source will be provided for packages undelivered & returned. 
⦁ For orders where the shipping charges were waived off as part of any offer, ₹125 towards the shipping from our store to the customer will be deducted while processing refund coupon codes.